RETURN POLICY
Last Updated July 25,2015
Thank you for your purchase! We hope your item(s) fit you well. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fifteen (15) days of your delivery date. They must be in its new condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at contac@shomqjones.com to obtain a Return Merchandise Authorization (RMA) number and return form. After receiving an RMA number, place the item securely in a package with the following address:
MQJones
ATTN: RETURNS
RMA#
511 37th Ave NE
#107
Minot, ND 58703
Please note, you will be responsible for all return shipping charges. Price will be refunded if the item(s) returned are in its original condition. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item we will process your return for a full refund, store credit, or exchange. Please allow at least five(5) to ten(10) business days from the receipt of your returned item to be processed. When the processing is completed we will notify you via email of its completion.
Exceptions
The following items cannot be returned or exchanged:
-
Bodysuits
-
All sale items: (FINAL SALE)
For defective or damaged products, please contact us at the email below with pictures of the product(s) to arrange a refund or exchange. Please note, that you have five(5) days from the date item was delivered to inspect and file a Damaged and Return form. When your form has been received and deemed refundable we will proceed with our refund process stated above.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: contact@shopmqjones.com or send us a Direct Message on our Instagram account @ShopMQJones