RETURN POLICY

Last Updated March 19, 2019

Thank you for your purchase! We hope your item(s) fit you well. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.
 

RETURNS

All returns must be postmarked within fifteen (15) days of your delivery date. They must be in its new condition, with all original tags and labels attached. 

RETURN PROCESS

To return an item, please email customer service at contact@mq-jones.com to obtain a Return Merchandise Authorization (RMA) number and return form. After receiving an RMA number, place the item securely in its return package with the mail return of the following address:

MQJones

ATTN: RETURNS
RMA#

333 W Broadway #372

Anaheim, CA 92815

United States

Please note, you will be responsible for all return shipping charges. Price will be refunded if the item(s) returned are in its original condition. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item we will process your return for a full refund or exchange. Allow at least five(5) days from the receipt of your returned item to be processed. When the processing is completed we will notify you via email of its completion.

Exceptions 

The following items cannot be returned or exchanged:

  • Bodysuits

  • All sale items: (FINAL SALE) ​​

    • 1/2 off Tuesdays​

    • 40%off Sundays

For defective or damaged products, please contact us at the email below with pictures of the product(s) to arrange a refund or exchange. Please note, that you have five(5) days from the date item was delivered to inspect and file a Damaged and Return form. When your form has been received and deemed refundable we will proceed with our refund process stated above.

DAMAGE AND RETURN FORM

QUESTIONS

If you have any questions concerning our return policy, please contact us at: contact@mq-jones.com  or send us a Direct Message on our Instagram account @ShopMQJones